While we had Sky, it was great. Sky being satellite and digital television services in Britain. I was lonely when Royal was away and I set it up myself. As most military people and their spouses know, it's mucho important to set up accounts and things in BOTH names. Normally this is only a problem for the non-military spouse. Not so in this instance.
When I originally called Sky I must have asked them 5 times during the call if my husband would be able to access the account. Oh yes, yes yes of course, we'll just add his name. We signed up for a one year contract because we thought we'd be there together that long.
Fast forward to me leaving the country. Royal calls to cancel the account and they won't even discuss it with him, won't even tell him how to go about it. We decided to leave it until 2008 so that we could pay it off in full. I got up extra early to make the call. Yes of course we could pay it off and it would be credited to the account and then I could call 30 days before our end date to cancel. Nevermind that I'm calling to cancel now, they don't care. It's apparently too difficult for them to cancel an account three months before. Only one month will do. Well, I said to myself, I can deal with that.
I made extra sure to ask if Royal could call right back with the payment information. Yes, not a problem. He will be able to. Royal calls right back and they won't speak to him, even though he goes through all of their checks - name on account, address, phone number, password! By then I was already at work and had to wait until today to call. Not only that, but I had to write down all Royal's payment information which I hate doing.
The account has been credited our remainder. I just have to remember to call in three months... Troublesome, troublesome companies.
I completely forgot the best part earlier. At the end of the call I asked the lady if we would be getting paperwork showing that we had paid in full. She said yes it would be sent to our address.
Our address which we don't have anymore. I asked if it could be changed. She said no. I said we weren't living there anymore and hadn't been. She still said no! I said, "Really." Then she asked if the new address was very far from our old one. I said no, my husband is in the same town. Then she said no again!
I couldn't make this up.