The Christmas leave ticket change didn't work out as we had hoped. We tried everything, bar going to the papers (thank y'all for all the advice and support!!) and neither the travel company or the airline could/would do anything to change the ticket. We've spent two days fighting the travel co., and it's just one of those things. Now, on to the good news! Royal has booked his second ticket and will still be coming - we're just giving each other a very VERY expensive present this year, but one that is worth it!
When I contacted the airline - Northwest Airlines - I was blessed to speak with the sweetest, most genuine man in the world - Vincent. I explained our situation, that Royal is in the military and will be deployed soon after our wedding and he has been given extra leave and we wanted to change the ticket (in a nutshell!) and he immediately said (not word for word, but I tried!):
"Thank you both so much for what you're doing! You must be so proud of him! [yes sir, I am, very much so!] I admire the soldiers so much, they're out there doing more than I have in my life. I don't believe the troops get enough recognition, I was at my son's homecoming game, and there was a man there in uniform. I went up to him and shook his hand, told him thank you. We spoke for a short while. No one else the entire time went up to him! Everyone should have thanked him. My son asked me later why I did that, and I sat him down and told him - these men and women are out there protecting you, risking their lives for you every day. For this country. They deserve every bit of your respect and admiration. Every bit of it. I love hearing from military families, I will certainly do everything I can for you."
Somewhere in between, I started to well up, and just said thank you thank you over and over again! He was so nice, and supportive. I believe he felt genuinely sad when he couldn't help us (has to do with the fact that Royal originally booked with a travel wholesaler and if Northwest changed the ticket for us, they wouldn't be paid for the ticket by the travel co.) He said that if there was one time he wished he could help someone, it was now. Vincent then not only gave me some great options and information, but also reminded me that my man is amazing and it will be very much worth it to see him! It really touched my heart. What a great guy, huh!
I can't tell you if Northwest Airlines is pro-soldiers, but I can tell you that Vincent-that-works-there is, and he made our day so much brighter! I prayed for him yesterday, and I'll always remember the conversation we had!